Welcome to Travel China Tourism Service Network (hereinafter referred to as "this website" or "we"). Before you use the services of this website, please read the following terms and conditions (hereinafter referred to as "terms") carefully. Your access or use of this website means that you agree to abide by these terms and our privacy policy.
I. Scope of Service
1. This website provides travel-related services, including but not limited to booking services such as air tickets, restaurants, hotels, attraction tickets, travel packages, and vehicle travel.
2. This website is only a travel service guidance platform. The actual services are provided by third-party suppliers (such as airlines, hotels, scenic spots, restaurants, etc.). We are not directly responsible for the quality of third-party services. If necessary, we can negotiate with third-party services. The Trvael China team will choose reliable third-party suppliers to provide you with services. Please rest assured.
II. User Obligations
1. Account Security: You need to provide true and accurate personal information, keep your account password properly, and do not transfer or share your account.
2. Legal Use: You may not use this website to engage in illegal activities, including but not limited to fraud, false bookings, malicious order fraud, etc.
3. Information Accuracy: When booking, you must ensure that the name, ID number, contact information and other information provided are correct, otherwise it may affect your trip.
III, Booking and Payment
1. Price Change: The price of travel products may change due to market fluctuations, tax adjustments, etc. The final price is subject to payment.
2. Payment Method: Credit cards, debit cards, third-party payment (such as Alipay, WeChat Pay, Paypal) and other methods are supported. The order will take effect after successful payment.
3. Order Confirmation: After the customer completes the payment transaction, it means that the order is effective.
IV. Cancellation and Refund
1. Cancellation Policy: Different products (such as air tickets, hotels, travel packages) have different cancellation policies, which are subject to the terms on the order page.
2. Refund Process: For orders that meet the refund conditions, the funds will be refunded within 7-15 working days (the specific time depends on the bank or payment platform).
3. Force Majeure: In the event of a trip cancellation due to force majeure factors such as natural disasters, epidemics, wars, etc., it will be handled in accordance with the supplier's policy.
V. Limitation of Liability
1. Third-party Services: This website is not responsible for the service quality, delays, cancellations, etc. of third-party suppliers such as airlines, hotels, and attractions, but can assist users in communication and resolution.
2. Technical issues: We will do our best to repair service interruptions caused by network failures, system maintenance, etc., but we will not be liable for compensation.
3. User behavior: The user shall bear the losses caused by providing incorrect information or illegal operations.
VI. Intellectual Property
1. All content of this website (including text, pictures, trademarks, LOGO, etc.) is protected by copyright and may not be copied, reproduced or used commercially without authorization.
2. Comments, photos and other content posted by users are deemed to be authorized for use by this website within a reasonable range.
VII. Privacy Policy
Your personal information is protected by our [Privacy Policy], please read it carefully.
VIII. Modification of Terms
We have the right to update these terms as needed, and the revised version will be published on this page. If you continue to use the service, you will be deemed to have accepted the updated terms.
IX. Dispute Resolution
1. These terms are governed by [Chinese law], and any disputes should be resolved through friendly negotiation.
2. If the negotiation fails, you may file a lawsuit in the court with jurisdiction over the location of this website.
X. Contact Us
If you have any questions about the privacy policy, please click Contact Us to contact us. We will listen carefully to your opinions and suggestions and make improvements.